At Cloma, we respect your privacy and are committed to safeguarding your Personal Information. This Privacy Policy describes how we collect, use, store, and protect your data when you use our website or services. By using our site or contacting us, you consent to the processing of your information under the Protection of Personal Information Act 4 of 2013 (POPIA).

When you engage with us — e.g. make an enquiry, request services, or submit a form — we may collect:

Payment or billing information (if applicable)
Your full name
Email address
Phone number
Physical or service address (if needed)
Details relevant to your enquiry or request

When you browse our website, we may automatically collect:

Cookies and tracking data for analytics and performance
IP address and device information (browser, OS, etc.)
Date/time of visit, pages visited, and site usage data

Offer marketing or promotional content — only if you have opted in
Respond to your enquiries or service requests
Provide products or services you request
Communicate updates, confirmations or information regarding services
Maintain records for business, legal or accounting purposes
Improve our website, functionality, and user experience

Provide site functionality and security
Analyse how visitors use our site and improve performance
Remember user preferences or session data

You may disable cookies in your browser settings, but some features may be impacted or unavailable.

Service providers or partners assisting with fulfilment, services, or website maintenance
Regulatory or governmental authorities when required by law
Third parties directly involved in delivering services or products you requested

All third parties are required to keep your information confidential and only use it for the agreed purpose.

Unauthorised access or disclosure
Loss, theft, or misuse
Alteration or damage

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.

Access the Personal Information we hold about you
Request correction or update of inaccurate data
Request deletion of your personal data (where permissible)
Withdraw consent to data processing or marketing communications
Object to certain data processing operations
Lodge a complaint if you believe we have processed your data improperly

To make a request, please contact us using the details below.

Any changes will be posted on our website with an updated “Last Updated” date.

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